Hello, I’m Reena Rajput, Feedback & Quality Assurance Manager at New Year Dubai Package for all New Year Dhow Cruise offerings. After each cruise, I reach out to guests to collect their feedback on services — booking process, transport, food, onboard comfort, and overall experience. I compile reviews and suggestions, and work with the team to improve future cruises. I believe continuous improvement and listening to guest feedback helps us maintain high standards and deliver ever-better cruise experiences for everyone.