Hello! I’m Deep Jyoti, Feedback & Quality Assurance Manager at Dubai New Year Eve. After every Burj Khalifa Fireworks event — I reach out to guests to collect their feedback — on viewing experience, comfort, logistics, hospitality, and overall satisfaction. I compile reviews and share insights with the team to improve future events. I believe that guest feedback is essential for growth — helping us refine services and make every fireworks night better than the last.